Privacy Policy
Effective Date: 05 Feb 2026
Stone Wellbeing (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in a respectful, transparent, and secure way.
This Privacy Policy explains:
- what personal information we collect
- why we collect it
- how we store and protect it
- when we may share it
- your rights in relation to your information
This policy applies to all interactions you have with us, including our website, email communications, enquiries, and therapeutic services.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What Is Personal Information?
Personal information is any information that identifies you or could reasonably identify you.
In providing therapeutic services, we may also collect sensitive information, including information about your health, personal history, and wellbeing.
What Personal Information We Collect
Depending on how you interact with us, we may collect:
- Your name, email address, and phone number
- Appointment and booking details
- Information you provide during enquiries
- Information you share during therapy sessions
- Clinical notes and records relating to your care
- Payment and invoicing information
- Email and communication history
We do not use cookies, tracking technologies, or analytics tools on our website.
How We Collect Your Personal Information
We collect personal information directly from you when you:
- submit an enquiry through our website or email
- book an appointment
- communicate with us by phone, email, or video call
- attend therapy sessions
- provide information as part of your therapeutic care
In some cases, we may receive information from a referral source (for example, a GP or other practitioner) where you have given permission.
Why We Collect Your Personal Information
We collect personal information to:
- provide therapeutic services safely and effectively
- communicate with you about appointments and services
- maintain clinical records as required by professional standards
- meet our legal and ethical obligations
- respond to enquiries and requests
- manage billing and administration
We only collect information that is reasonably necessary for these purposes.
How We Store and Protect Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.
This includes:
- secure electronic record systems
- password-protected devices
- restricted access to client records
- secure email and communication practices
How Long We Keep Your Information
In line with the requirements of the Australian Hypnotherapists’ Association (AHA) and professional obligations, we retain client records for a minimum of seven (7) years from the date of your last session.
After this time, records are securely destroyed or permanently de-identified.
When We May Share Your Information
We do not sell, rent, or trade your personal information.
We may disclose personal information only when:
- you have given consent
- it is required or authorised by law
- there is a serious and imminent risk to your safety or the safety of others
- it is required for legal, regulatory, or insurance purposes
- it is necessary to work with trusted service providers (such as secure booking, email, or payment systems) who are required to keep information confidential
Overseas Storage
All sensitive and clinical client information is stored securely on Australian-based servers in accordance with professional and privacy obligations.
Some administrative systems we use, such as email and online booking services, may store or process limited personal information on servers located outside Australia.
Where administrative systems may store limited information overseas, we select reputable providers with published privacy and security standards and take reasonable steps, through careful provider choice and secure practice procedures, to protect your information.
Your Rights
You have the right to:
- request access to the personal information we hold about you
- request correction of inaccurate information
- request that we limit how your information is used in certain circumstances
- make a complaint if you believe your privacy has been breached
To do this, please contact us using the details below.
Privacy Complaints
If you have a concern or complaint about how we handle your personal information, please contact us first so we can try to resolve the issue.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website with the effective date shown at the top.
Contact Details
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Andrew Stone
Stone Wellbeing
Email: andrew@stonewellbeing.com
Phone: +61 423 143 664
This policy is intended to be clear, transparent, and respectful of the sensitive nature of the work we do together.